Setting to Enable/Disable: Back-Office -> Settings -> Restaurant -> Valid Room Ranges
View Room Allocation & Details
POS app -> side nav -> rooms
Rooms screen in side nav:
Rooms window shows room occupancy in detail. If the room is free it will be shown in red and if it is occupied it will be shown in green with bill balance. If the customer has been selected in any of the outstanding room bills for a room, it will be shown in the room icon here together with bill balance.
Once an occupied room is clicked, all the outstanding receipts and ongoing orders for the room are shown. If an unoccupied room icon is clicked, all the receipts of the last room bill (last customer) of that room will be displayed.
Close Room Bill
Associated permissions: close room bill
A room is closed on customer checkout. At this point all the ongoing orders for the room should be closed. Then a tick icon appears in room details screen.
Room ready to be closed:
Once this tick icon is clicked the user will be redirected to the room payment page where the user can select the payment method and close the room bill (similar to charge screen). All other payment methods except room will appear in this payment window.
Once the payment method is specified and the “close room bill” button is clicked the system redirects to “room bill closed” screen where the summary receipt and all the individual receipts can be printed.
Room bill closed screen:
Upon clicking the "ok" button, the user will be redirected to the rooms screen
Re-open Room Bill
Associated permissions: re-open room bill
Only the last closed room bill of a room can be re-opened.
Rooms screen -> click the room -> more options menu -> re-open room bill
Re-open room bill option:
Re-open reason popup:
Then the room will go back to the stage just before closing. Then the user can consider it as an occupied room. More bills can be added to the room. Even some receipts can be cancelled if required. This room can be closed again when the user required to do so.
After re-opening room bill:
Cancel Room Bill
There is no direct functionality to void a room bill. If the user wants to void a closed room bill, then that room bill should be re-opened and all the individual receipts should be canceled.