Setup Ethernet Printers
Add an Ethernet Printer
Network (ethernet) POS printers are configured in the back-office. Such printers defined in the back-office can be assigned for order or receipt printing of a particular branch. Once a network printer is assigned as an order or receipt printer to a branch, all the POS terminals registered for the branch can print through that printer.
Printer selection can be found at,
Back-Office -> Side Nav -> Settings -> Receipt Printing
or
Back-Office -> Side Nav -> Settings -> KOT/BOT Printing (Restaurant Specific)
Select "View All Printers" from printer selection dropdown to view printers screen.
Proceed to printers screen:
To add a Network printer,
Printers Screen -> Click the "Add" button -> Fill in details -> Confirm Action
Screen numbered:
Printer models available:
| Number | Field Name | Description |
|---|---|---|
| 1 | Printer station name | A name assigned to the network printer definition for it to be identified when attaching to a branch later. |
| 2 | Branch | Branch to which this printer would be attached to. |
| 3 | Printer Model | SpicePOS supports EPSON POS printers and other printers which support ESC/POS printing mechanism. If the printer here is an EPSON primer model, the relevant model can be chosen from the list. Otherwise, “other (ESC/POS compatible) option can be selected. |
| 4 | IP address | Local IP address assigned to the POS printer. But it’s recommended to check in printer user’s manual or printer configuration web-page. Please check below section “assigning a static IP to a network printer” to find how the port of a network printer can be assigned. |
| 5 | Port | Should only be specified for the option “Other (ESC/POS compatible)”. Usually this is 9100. But it’s recommended to check in printer user’s manual or printer configuration web-page. Please check below section “assigning a static IP to a network printer” to find how to access printer configurations page. |
| 6 | No Auto Cutter | Switch on/off auto paper cutter in the POS printer. Should be disabled if paper should not cut automatically or the printer does not support an auto cutter. |
| 7 | Narrow paper roll | For 2” (58mm) POS printers |
| 8 | Use smaller width | To be enabled if the printer model is an EPSON dot matrix POS printer. |
| 9 | Save | Confirm printer creation so that the printer will be created in the system. |
Attach Ethernet Printer to a Branch as a Receipt Printer or an Order Printer
Once network printers are defined, they can be attached to the branch by selecting it from Back-Office settings.
Assigning Static IP Address to an Ethernet Printer
POS printers can be assigned a static IP address or enable DHCP so that the IP address is automatically assigned. Using a static IP address is the only option recommended for SpicePOS since the IP Address is saved in back-office printer configurations.
Assigning a static IP address to a POS Printer can be done following the below steps,
Take a test print from the POS printer
Locate the current IP address in the test print
Connect POS printer through a patch cable to a computer
Assign an IP address to the computer so that it is in the same local IP range as the POS printer (Inside the same subnet)
Ex: If the printer IP address is 192.168.192.168, then the Computer IP address can be 192.168.192.101
Open a web browser, type in POS printer’s IP address as read from the test print
Now you’ll be shown the printer configurations page.
Change static IP address, subnet, default gateway IP address.
Change any other configurations if required.
Save and estart printer (printer may automatically restart once changes saved)
For more details, please refer to printer user’s manual.
Troubleshooting Network Printer Connectivity
A test print can be taken to ensure the network printer is successfully added to the system. If a test print does not work,
Go to POS App -> Settings -> Diagnostics
And find the diagnostic line related to the IP address of the printer. If there is no connectivity issue there should be “ok” in front of printer IP.
Locate diagnostics in settings:
Locate printer IP address:
Edit a Printer Entry
Printers Screen -> Click on the Printer row in the List -> Perform Edit -> Save
Delete an Printer Entry
Printers Screen -> Select Printer from left hand side checkbox -> Select the Delete option from the icons at right hand side top -> Confirm Delete
Note: Upon deleting a printer, it will be dettached from all settings. Such settings which had the deleted printer set will be changed to blank selection.