Customer Cheque Lifecycle

Pending Status

Once a customer performs a cheque payment, the cheque will be shown in pending status.

Pending cheques can be cancelled upon agreements between the business and the customer. In such a case, the cheque can be selected and cancelled as below.

Select Cheque from checkbox -> Click “Mark as Cancelled” button -> Confirm action

Select cheque and mark as cancelled:

Confirm action:

Now the cheque will move to cancelled status and can be viewed in the customer cheques screen when the cancelled filter is selected.

Cancelled Status

A Cheque can be moved into cancelled status before it being realized or returned.

If the user wants to revoke a cancelled cheque there are three options.
* Mark as pending - Move again to pending status as it was not cancelled.
* Mark as realized (only visible if cheque date due) - Settle the cheque as it was settled from pending status.
* Mark as returned (only visible if cheque date due) - Mark the cheque returned as it was returned from pending status.

These options can be found when a cancelled cheque is selected from the checkbox.

Realized Status

A cheque is marked as realized when it's settled and cash credited to a bank account of the business.

When a cheque is marked as realized, it can be found under the realized status filter in the customer cheques screen. But there are still options available to change the status of the cheque to pending, cancelled or returned in case the cheque was marked as realized by mistake.

Select cheque from checkbox -> Mark as cancelled / Mark as returned / Mark as pending

Returned Status

When the bank notifies a cheque as returned, it can be marked so. If marked by mistake, it’s status can be changed to pending, realized or cancelled.

Select cheque -> Mark as cancelled / Mark as realized / Mark as pending

Overdue Cheques

When a cheque is in pending status and it’s cheque date is overdue, it is considered as an overdue cheque. Overdue cheques are shown in a separate section of cheque screen, and the total overdue cheque balance is shown in the header of that section.