Goods Return

    Associated Permissions: Goods Return

    Setting to Enable/Disable:
        Back-Office -> Settings -> General -> Goods Return Supported

Enter Goods Return to Exchange Later

Process:

* Customer hands over goods to be returned.
* User creates a goods return and give goods return note to the customer (a print from receipt printer).
* Customer takes goods return note and continue shopping.
* Customer brings in newly selected goods to be exchanged.
* The user takes the new order.
* The user scans the barcode in goods return note presented by the customer to create the exchange.
* Customer gets the final bill for the new order - amount of returned goods reduced from the bill (minimum value of the new bill is 0).

Goods return in side nav:

Goods return screen:

Enter goods return:

Get goods return note printout:

New order entry:

New order in charge screen:

Scan goods return barcode:

Goods return balance reduced:

Final exchange bill:

Enter Goods Return in Entering an Exchange Bill

Process:

* Customer brings in newly selected goods to be exchanged.
* Customer hands over goods to be returned.
* The user takes the new order.
* User creates the goods return from the charge screen
* User finalizes the exchange bill with the goods return
* The customer get the final exchange bill - amount of returned goods reduced from the bill (minimum value of the new bill is 0).

New order entry:

New order in charge screen:

Enter goods return screen:

Enter goods return:

Get goods return note printout:

Goods return balance reduced:

Final exchange bill: